Returns and Exchanges

Last updated: January 2023

RETURNS

We offer free returns on full-priced products in their original condition, unworn and unused, within 14 days of receipt of your purchase. Returns are eligible for a full refund if returned to Annét Chatoyer (postmarked date) within 7 days of return inquiry. Returns sent to Annét Chatoyer (postmarked date) after 7 days of return inquiry are only eligible for store credit. Used or worn merchandise cannot be returned unless defective within 30 days of receipt. Once a return has been delivered back to Annét Chatoyer, it can take up to 10 business days (M-F) to inspect & process a return. An email confirmation of the refund will be sent once processed. 

We do not accept liability for shipping loss or damage of returned goods. We package all our shipments with care and ask our customers do the same when they need to return goods. Merchandise must be returned in original packaging to be accepted, otherwise we will return to sender. 

Please email info@annetchatoyer.com to initiate a return process.

All sale merchandise is final sale.

EXCHANGES

We are happy  to offer exchanges of damaged full priced inventory within 30 days of receipt.

To be eligible for a return or exchange, merchandise must be new, unworn, in its original condition and original packaging, and purchased in the last 14 days.

Returns must be postmarked within the 7 day authorize return window in order to be accepted.